Your assistant will let you know when you are low on credits so that your work will not be interrupted mid-execution. Additionally, your assistant will not take on work that will exceed your credits before letting you know that you will run out before work is fully complete.
During onboarding, your Customer Success Representative will provide you with access to your Client Dashboard and walk you through it. Your Client Dashboard will hold bills from your current and past billing cycles.
Invisible does not currently offer refunds. However, we do award "Service Credit" on a case-by-case basis for clients who have had a poor experience.
You can switch plans at any point. If upgrading your plan, you will be charged the additional difference of the two plans in the current billing cycle and begin paying the new plan price on the 1st of the next month. If downgrading your plan, you will begin paying the new plan price on the 1st of the next month. To switch plans, simply notify your customer success representative.
